Guarantees
We know just what you love!
We are focused more than ever on being fit, healthy and getting the most out of life. At MyFitness.co.nz we want to team up with you to provide you with all the gear you need to enjoy all those parts of life and more. We are dedicated to making sure that you are fit and healthy and have an extended your life as a result. So if anything does not live up to your expectations, we want to hear from you.

Before your fitness gear arrives...You've changed your mind?
You’ve changed your mind? Hey, it happens and we understand. You can cancel your order before the goods arrive. Just email us at info@myfitness.co.nz (remember to include your name and order ID). We will cancel your order and refund your credit card the original purchase price of the item, freight excluded.

After your fitness gear arrives...Faulty or damaged?
Faulty or Damaged: Your fitness gear not so fit? In the unlikely event that your MyFitness.co.nz purchase is not ready for action when you receive it (i.e. it’s faulty or damaged) contact us by phone or email info@myfitness.co.nz within 10 days of receipt and it will be remedied. We will organize a courier to come and collect it at our cost. From there we will either fix or replace. If an exact replacement isn’t available, you can choose from one of the many alternatives (to the same value) on our website.

Change of Mind Once Received
You can return any MyFitness.co.nz item you have purchased within 10 days of receipt as long as the item is in original condition including its original packaging in suitable condition for resale. Once we have received the item and are happy it is in perfect condition for resale, we will refund you the original purchase price of the item, freight excluded.

Umm this isn’t what I ordered?
In the rear event that you receive the incorrect item; contact us by phone or email info@myfitness.co.nz within 10 days of receipt. The item must be unused and in perfect condition for resale and we will take care of the costs of collecting it from you and packaging up and posting you the correct item to you.

Here are our Guarantee conditions:
Our warranty policy covers our products for 1 year (or otherwise stated) from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. If the product is still under warranty then the repair will be at our expense including the freight to return the repaired or replacement product.

You will receive an invoice via email once you have made your purchase, this will have all the information you need to keep for your warranty. If you do come across any defect or product failure within your warranty you will need to provide proof of purchase. The warranty claims must be accompanied by a valid MyFitness invoice.

Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.
MyFitness.co.nz Warranty Policy has 3 solutions to any claim made:

   1. Wherever possible we will endeavour to repair any fault to a factory issue and return it to you at no charge.
   2. Where repair is not possible or practical we will replace the product with the same or similar product (of the same value).
   3. Only where neither of the above solutions is possible or practical, then we will refund you for the value of the product, freight excluded.

Servicing
We provide a full maintenance service, with guarantee periods on all our equipment. If you have any maintenance issues we will be there as soon as possible to fix or replace your equipment to ensure you don't have to break your exercise routine. All you need to do is email us info@myfitness.co.nz , explain what the issue is, if we cannot help over the phone then we will organize a courier to come and collect it at our cost. From there we will either fix or replace. If an exact replacement isn’t available, you can choose from one of the many alternatives (to the same value) on our website. All servicing claims must be accompanied by a valid MyFitness invoice, and must be within your warranty.

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